Online Certificates   

Customer service has become a cornerstone of business success in today’s world. As technology continues to evolve, the importance of human interaction in customer relations only grows. Whether it’s about retaining loyal customers, serving your audience, or converting inquiries into sales, outstanding customer service is critical for organizational growth and success.

In this course, you will learn to enhance your customer service skills to elevate your career, improve productivity, and contribute to your organization’s success. Additionally, you’ll discover extraordinary customer service techniques that go beyond the basics and can’t be found anywhere else. 

Boost your chances of success for your new or small business while minimizing risks. This comprehensive course covers the latest strategies for planning your business, brainstorming business ideas, and understanding key steps in the startup process.

You’ll learn how to create a business plan, assess business feasibility, and develop management and financial plans. The course also provides a step-by-step approach to attracting and retaining customers, with a focus on customer-driven marketing decisions and building a strong brand identity.

In today’s business environment, there is a need for good project management.  Project management provides visibility of project health to the business and the customer.  Through continuous monitoring, early detection of variations to plan, schedule, and budget can be communicated to stakeholders for quick resolution, including project cancelation.  

Project management is one of the fastest paths to promotion by increasing your network through greater exposure.  

Project Management  classes must be taken in the following order:

1. Introduction to Project Management
2. Project Management Processes
3. Project Management Knowledge Areas

Save time, track money, and get important insights with QuickBooks Online. QuickBooks Online is the leading online accounting platform. It is the preferred choice for small business managers, owners, bookkeepers and accounting professionals. There are patches and regular automatic upgrades to the software.

Get a comprehensive understanding of QuickBooks Online. Then learn how to work with more advanced QuickBooks Online topics. 

A free trial version of the software is provided to use during the class. 

Get in on this exciting and growing way to communicate, market and serve your customers and clients.  For businesses, nonprofits, government, and other organizations. From Facebook to Twitter, blogging, YouTube, LinkedIn, and more, discover the new principles of communication that apply across all networks and how these specific social networks work and the possible uses for your organization. 

Learn how social networks are used to develop a two-way communication and marketing strategy for your organization. Then find out what you can be doing, what you should be doing, and take back a plan to integrate social networks into your communication and marketing.

Whether you are new to social networks or already involved, you will come away with both an understanding of social networks and practical, how-to techniques to integrate social networks into your organization or business. Your instructors are outstanding practitioners who also speak, write, and train others on social networks.

Introduction to Social Media must be taken before Marketing Using Social Media and Integrating Social Media in Your Organization.