Business   

The Certificate in Accounting and Finance for Non-Financial Managers explains the financial concepts and accounting processes used in most businesses and will provide practical techniques that will increase your effectiveness and career. 

First, get a foundation to understand the seven steps in the accounting cycle and use financial information in decision making. Come away with the knowledge to analyze resource allocation and evaluate financial performance. Then find out what you need to know about cash. Cash is the non-financial manager who really makes a difference in the day-to-day cash activities. Discover how to maximize cash flow, learn the importance of cash and find out your role in cash flow success.

Finally, acquire advanced knowledge on the financial information that drives your organization. See how business reports are assessed and analyzed. An understanding of this information will help you make smart decisions when it comes to budgeting, setting goals, and assessing performance within your own area of influence.

Customer service has become a cornerstone of business success in today’s world. As technology continues to evolve, the importance of human interaction in customer relations only grows. Whether it’s about retaining loyal customers, serving your audience, or converting inquiries into sales, outstanding customer service is critical for organizational growth and success.

In this course, you will learn to enhance your customer service skills to elevate your career, improve productivity, and contribute to your organization’s success. Additionally, you’ll discover extraordinary customer service techniques that go beyond the basics and can’t be found anywhere else. 

Master the Digital Marketplace!

Learn how to boost email campaigns, track website traffic, climb search rankings, and launch powerful online ads—all in one dynamic course. Perfect for beginners and seasoned pros alike, you'll gain cutting-edge eMarketing skills that work for businesses, nonprofits, and government agencies.

No experience? No problem. Our expert instructors will guide you through the latest tools and strategies to help you stand out online.

Boost your chances of success for your new or small business while minimizing risks. This comprehensive course covers the latest strategies for planning your business, brainstorming business ideas, and understanding key steps in the startup process.

You’ll learn how to create a business plan, assess business feasibility, and develop management and financial plans. The course also provides a step-by-step approach to attracting and retaining customers, with a focus on customer-driven marketing decisions and building a strong brand identity.

Designed specifically for future leaders in Gen Y (born 1980-1999), this certificate provides practical insights into advancing your leadership potential and making a meaningful impact in both the workplace and in society. 

Find out what it takes to become an effective leader. Discover your style of leadership.  Discuss task completion, building relationships with your subordinates, becoming socially perceptive to changes in the workplace, utilizing your emotions in a positive and effective manner, and addressing challenging goals.

Then learn the unspoken secrets that leaders know and the strategies they employ/exhibit in for influencing others. Leadership skills are acquired and learned. You can become a leader if you know the do’s and don’ts; what to say, what not to say; what to do, what not to do.

Additionally, you’ll uncover the unspoken strategies that successful leaders use to influence others and the key do’s and don’ts of effective leadership.

In today’s fast-paced and competitive environment, nonprofits must be managed with the same strategic mindset as for-profit businesses. Success depends on the ability to generate revenue, evaluate programs effectively, and lead a productive team—all while staying true to your mission.

The Certificate in Nonprofit Administration provides practical, up-to-date training tailored to the unique challenges of nonprofit leadership. This program focuses on two critical areas: revenue generation and program evaluation. You’ll gain valuable insights and tools from experienced instructors who work closely with nonprofit organizations and understand what it takes to thrive in the sector.

Save time, track money, and get important insights with QuickBooks Online. QuickBooks Online is the leading online accounting platform. It is the preferred choice for small business managers, owners, bookkeepers and accounting professionals. There are patches and regular automatic upgrades to the software.

Get a comprehensive understanding of QuickBooks Online. Then learn how to work with more advanced QuickBooks Online topics. 

A free trial version of the software is provided to use during the class. 

Gain insights into your data using business intelligence software – Power Business Intelligence. Power BI is a widely used business analytics service offered by Microsoft. Power BI Desktop is a complete data analysis and report creation tool that you install for free.

Discover the process of creating interactive reports. Integrate financial, marketing, or any other source data in your accounting system, Excel, or on the Web. Streamline the data to what is needed using Power Query. Create charts, maps, and other visuals to see your data in real time.

This Certificate must be taken in the following order:

1. Introduction
2. Intermediate
3. Advanced

Your employees are your most valuable resources. Ensuring the efficiency of your team is the key to your success and is your most important responsibility. Get practical, easy to understand, and insightful methods for new and even experienced supervisors and managers.

Take home practical information along with tips and techniques that can be applied at your job immediately.